Returns

We hope you love it. But if you change your mind, that’s absolutely fine.

You can return eligible items within 30 days of receiving your order.

To qualify for a return, items must be:

• Unused

• Undamaged

• In their original condition

• Returned in their original packaging

• Complete with any accessories, charging cables, remotes or instructions supplied

Please take care when opening and repacking your order, as we may be unable to refund items that are returned damaged or without their original packaging.

How to return an item

Please contact us before sending anything back and include your order number and the item you’d like to return.

We’ll then send you the return instructions.

Unless the item is faulty, damaged or incorrect, the cost of returning it is the customer’s responsibility.

Refunds

Once your return has arrived and been checked, we’ll process your refund back to the original payment method.

Please allow a few working days for the refund to appear, depending on your bank or card provider.

Faulty, damaged or incorrect items

If something arrives damaged, faulty or isn’t what you ordered, please contact us as soon as possible with your order number and photographs of the item and packaging.

We’ll arrange the appropriate replacement, refund or return at no additional cost to you.

A small note on shades and finishes

Because many of our products use natural materials, woven finishes and printed fabrics, there may be slight variations in colour, texture or pattern placement. We think that’s part of their charm, but if you’re unsure about anything when your order arrives, please get in touch.