Privacy Policy

Last updated: 26 August 2026

At Noctura, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the choices you have.

Website: www.nocturalights.co.uk
Email: enquiries@nocturalights.co.uk

For data protection purposes, we are the controller of the personal information described in this policy.

Information we collect

Depending on how you use Noctura, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase history

  • Account information

  • Details you provide when contacting us

  • Marketing preferences

  • Information about how you use our website

  • Device, browser and approximate location information

  • Cookie and analytics information, where you have consented to this

We do not store your full payment card details. Payments are processed securely by the payment providers made available through our website.

How we use your information

We use personal information to:

  • Process and deliver your orders

  • Take and confirm payment

  • Send order, delivery and account updates

  • Provide customer service

  • Manage returns, refunds and product queries

  • Maintain customer accounts

  • Prevent fraud and keep our website secure

  • Meet our legal, tax and accounting obligations

  • Improve our website, products and customer experience

  • Send marketing emails where you have chosen to receive them

Our lawful reasons for using your information

Depending on the circumstances, we process your information because:

It is necessary to fulfil our contract with you
For example, when we process an order, arrange delivery or handle a return.

We have a legal obligation
For example, keeping appropriate financial and transaction records.

We have a legitimate business interest
For example, responding to enquiries, improving our services, preventing fraud and understanding how our business performs, provided those interests do not override your rights.

You have given us consent
For example, where consent is required for marketing emails or certain cookies and tracking technologies.

You can withdraw consent at any time.

Who we share information with

We only share personal information where it is necessary to run Noctura or where the law requires us to.

This may include:

  • Squarespace, which hosts and powers our website and online store

  • Payment processing providers

  • Delivery and courier companies

  • Email and customer communication providers

  • Analytics and website performance providers, where permitted

  • Professional advisers such as accountants

  • Regulators, authorities or law-enforcement bodies where legally required

These organisations only receive the information reasonably necessary to provide their services.

International transfers

Some of the services we use may process information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure it receives suitable protection in accordance with UK data protection law.

How long we keep your information

We keep personal information only for as long as it is reasonably required.

In particular:

  • Order and financial records may generally be retained for up to six years where required for accounting, tax or legal purposes

  • Customer account information may be retained while your account remains active and for an appropriate period afterwards

  • Customer-service correspondence is retained only for as long as reasonably necessary to deal with enquiries and any related issues

  • Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to keep it

Marketing

If you choose to join the Noctura mailing list, we may send you news about new arrivals, collections, offers and a little after-dark inspiration.

You can unsubscribe at any time using the link at the bottom of any marketing email or by contacting us.

Unsubscribing from marketing will not stop important service emails relating to an order or customer account.

Cookies

Our website uses cookies and similar technologies for functions including running the online store, remembering preferences, understanding website performance and, where you have agreed, analytics or marketing.

You can find more information in our Cookie Policy and change your preferences through our cookie settings.

Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete certain information

  • Restrict how we use your information

  • Object to certain uses of your information

  • Ask for certain information in a portable format

  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at enquiries@nocturalights.co.uk.

We may need to verify your identity before completing a request.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to Noctura, the services we use or applicable law.

The latest version will always be available on this page.